My Order has not arrived?
If your order has not arrived by the estimated delivery date, we are here to help.
Before contacting us it is worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Check with your neighbours. If you were not in, then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still cannot find your parcel contact our Customer Service team quoting your order number.
Can I cancel my order?
We are quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
What is Afterpay?
A certified gamechanger, AfterPay is a whole new way to shop.
AfterPay allows you to buy you items now and pay for them later.
But how does it work?
1. Choose your items and add them to your cart.
2. Select AfterPay at checkout.
3. When you are approved, your items will be shipped to you like with every other purchase.
4. You then pay for your items with AfterPay via 4 equal instalments over the next 8 weeks.
For more information on Afterpay please click here.
IF I COME INTO THE SHOP WILL I PAY THE WEBSITE PRICES?
Website prices are for internet customers only
WHY ISN'T MY VOUCHER WORKING?
Online shop vouchers are not valid in combination with any other promotion, and retail store vouchers cannot be used in the online shop. Voucher codes are valid for one use only.
Can I buy a dance shoe without a fitting in store?
Yes, please check our size charts carefully as dance shoe sizes are not always comparable to a street size shoe. It may be tempting to purchase the 'next size up' - a little extra room to allow for growth is ok (no more than a thumb width from the tip of the big toe and tip of the shoe), however too much room in the shoe may compromise safety and is not recommended. Dance shoes such as ballet flats and jazz shoes are meant to fit like a glove. Alternatively, if our location is convenient to you, a fitting in store by one of our qualified staff is available.
What is involved in fitting a pointe shoe?
For first time pointe shoe dancers, we do not recommend pointe shoes be bought off the shelf or online without a fitting by a qualified staff member (however we do make a small selection available for purchase online). Your studio or ballet teacher will most likely send you to a pointe shoe assessment first, which you should bring into our store for your fitting. Bookings are essential, as a pointe shoe fitting takes additional time & care. Please call us to make an appointment or you can book your appointment online. For Established pointe shoe dancers who have stopped growing, it is generally acceptable to purchase the same brand, product, style, width, and size without a fitting.
Are your size charts accurate?
Our size charts are provided by our suppliers, are to be used as a guide only, and should not replace a personal fitting in store. The charts are provided via our online store are to give you general assistance on sizing.